Terms of Use

 

 

Payment

 

All monthly membership packages and à la carte service and hourly services must be paid for up front by personal check, money order or credit card. We accept Visa, MasterCard and American Express. Any rates listed by Quick-Runs Concierge Services, are for services rendered directly by Quick-Runs Concierge Services and do not include charges for third party vendors, or merchandise purchased to complete the request. One hour minimum on all services requested with billing then being charged in 15 minute increments. We can provide services to you 24/7, however, Quick-Runs Concierge Services hours are 6:00 A.M. to 9:00 P.M. Monday through Sunday. Services requested outside of normal business hours and/or on holidays may be subject to additional fees.

 

Third Party Expenses

 

At the User's request, Quick-Runs Concierge Services may purchase items either over the Internet or on the phone with third party vendors with the User's credit card. In the event that the User initially wants Quick-Runs Concierge Services to make purchases for the User, the User will be asked for a credit card to be used for those charges. Such authorization may be either orally or in writing. Any request over $300 must be by email, fax, or other written authorization. Quick-Runs Concierge services shall not purchase any item on behalf of the client from a third party unless first authorized to do so by the client. Quick-Runs Concierge Services does not warrant or stand behind any purchases made on the User's behalf. Quick-Runs Concierge Services is merely acting to facilitate the purchase and all disputes with charges need to be addressed to your Credit Card Company or merchant. All invoices, shipping information, etc. will be sent directly to Users email address for vendor. If Quick-Runs Concierge Services agrees to make a credit card purchase in behalf of the client (i.e. not made directly with the client’s credit card),Quick-RunsConcierge Services reserves the right to charge a convenience fee 2.5% .

 

Errands

 

Hourly rate for on site errand running begins from the time our Errand Specialist leaves the office in Oakdale until the time the task is completed. Mileage over 10 miles of travel currently billable at $.55 per mile. (Please note mileage rates are subject to change based upon the IRS designated compensation rate.) Areas of service include the greater Twin Cities area and include the communities of Oakdale, Woodbury, Maplewood, Lake Elmo, Oak Park Heights, Stillwater, and North St Paul.

 

Unused Hours

 

All hours for monthly membership plans must be used within 30 days of the first hour used. Hours not used within 30 days will not be refunded or rolled over to the following month.

 

Cancellations

 

Services scheduled with less than 24 hours notice, may incur a convenience fee of $25.00, to accommodate necessary scheduling changes. Services canceled without prior notice may result in the full price of service being charged.

 

Access to Property

 

If the task requested by the client requires access to a business or residence, arrangements must be made to allow Quick-Runs Concierge Services access to the property. If, for any reason, Quick-Runs Concierge Services cannot gain access, the full charge will be assessed to the client. Clients may choose an option of a key safe to arrange for service access or arranging for key pick up and drop off if the client is not available.

 

SERVICES:

Errand running services include all personal assistant services that involve personal errand running, on location and cannot be handled over the phone or Internet. For requests beyond what is covered by concierge requests, the charge will be billed hourly or on a per request basis.

 

Concierge specialists are always based in our home office location in Oakdale, MN but it is not guaranteed that you will speak with or deal with the same concierge consultant each time you place a request, unless stipulated as part of your membership plan. Concierge specialists will do their best possible to provide you with the information or task at hand. However, there will be circumstances where such information or unusual requests are not fulfilled and Quick-Runs Concierge Services will not be held accountable, liable or financially responsible for any inaccurate information provided.

 

Monthly Subscription

 

You will be billed 1 day prior to the beginning of your membership cycle each month automatically. Your subscription will renew automatically once you purchase your membership online and agree to these terms. Please note that your membership will begin from the date you signed up and automatically renew in 30 days. Memberships are not set to renew at the beginning or ending of each month, rather they begin on the day that you activate your membership. Please make sure that you provide a credit card that you plan on keeping, that you have the appropriate billing address information for and that you plan on using for our charges. Unused credits and requests DO NOT ROLL OVER. If clients utilize additional hours over their monthly membership package, they can either choose to purchase à la carte hours or upgrade to another package.

 

Cancellations

 

Cancellations of monthly memberships are subject to review and must be requested in writing prior to the next billing cycle. Should you cancel any time after the 1st day of your renewed membership cycle, you will be billed for that month. If you sign up for a membership and want to cancel in the same month, you will not be eligible for a refund. We will bill you for that first month and revoke your membership thereafter and ensure that your membership no longer renews. For any reason, if you want to terminate your account, please email us at info@quick-runs.com for further instructions on how to cancel your membership.

 

Upgrades/Renewals/Automatic Billing

 

Your membership will automatically renew each month and you will be automatically billed. You will not be notified of the renewal. Therefore, you consent and allow Quick-Runs Concierge Services to charge your card each month without contacting you in any way, unless you notify us to cancel your account. You can upgrade / downgrade your account based upon your usage at any time. You are eligible to upgrade or downgrade your account after 15 days have passed since your membership had last renewed. For upgrading you will pay the portion of the new membership, minus the portion you paid for your lower grade membership.

 

Limitations

 

By agreeing to our terms, you realize that there are inherent limitations to the services we are to provide. We will not make illegal purchases on your behalf or represent you in any unlawful or illegal way. For purchases made on your behalf, Quick-Runs Concierge Services nor its employees will be held accountable for returns, refunds, or guarantees on behalf of the products or services your are purchasing. We will take all the precautions necessary to protect your information, but we will not be held responsible or accountable or liable for any reason whatsoever should your information become exposed or if you are not pleased with the products or services you approved for us to charge on your behalf. Concierge operators will also not lie on your behalf for any reason or be involved or responsible for any of your personal, business, financial or other actions. Our operators will not honor fraudulent outbound calling, money collections, prank calling or other illegal activities.

 

Refunds

 

There will be no refunds for services that are rendered. As mentioned above, to cancel monthly membership plans we must be notified in writing one month in advance. The current month will be billed for services accordingly, whereas the following month will not. Credits will be refunded only if there was an error committed by a Concierge consultant. In that case, please notify our office that they had provided you with the wrong information and they will then provide you with the correct information and credit your account by 1. There will also be no refunds for purchases made on your behalf. When you ask for our representatives to make purchases on your behalf, we will not be held accountable should the product or service your are purchasing not meet the expectations you had in mind. Please review on your own, all refund and exchange policies with the service providers you intend for us to make purchases on your behalf, PRIOR to asking that we make any purchases for you. We will not be held accountable, liable or responsible in anyway for purchases on your behalf that are lost during shipping, tickets arriving late, goods damaged in the mail, etc. We will make purchases on your behalf simply to save you time, but will not be responsible for the goods or services we are purchasing.